IT support with German or Dutch in Krakow

 

You are a perfect candidate for this role if…

  • You have analytical and systematic problem-solving skills
  • You speak fluent German/Dutch (level C1)
  • You can communicate in English (level B1)
  • You have an interest in the IT industry
  • Previous experience in help desk and customer support is an advantage, but not a must. 

Previous experience is not required!

Technical & customer-specific training will be provided

What will be expected from you?

  • Provide hardware /software/network problem diagnosis/resolution via telephone, mail or chat for customer’s end-users
  • Route problems to internal support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware/software/ network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s
  • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems
  • perform effectively as a project leader or project team member as required for help desk projects and internal assignments
  • Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Candidates without experience in IT can also apply!

What we offer:

  • Work in an international environment
  • Permanent full-time contract and competitive salary rates
  • Support in relocation

Note: only candidates with full working permission in Poland can be considered